Great experience with 1factory radio. Spoke with Drew initially, explained what was going on with my radio and he was confident that it could be repaired. I paid the quoted price and was sent a box with shipping label to send my radio to them. Was notified when they received it and was notified when it was shipped back repaired. Radio has worked flawlessly since. All time involved was less than two weeks. I would highly recommend this company if you need your radio repaired.