Originally, I ordered the replacement radio, when I installed it the included code to operate would not work. I returned the radio. All shipping charges were paid for. I did without the radio for a few months and found out that Factory Radio offered a re-build of my original radio. They sent me a prepaid box to ship it to them. In about 2 weeks I received my refurbished original radio back. I installed it with no code required and all functions work as new. In the process I spoke with Derick and appreciate his excellent customer service. Thanks